CAREERS
Build Technology
that improves lives
Join a multidisciplinary team building meaningful healthcare technology for people living with Parkinson's disease.
WORKING HERE
Why people
choose Lifespark
01
Purpose driven work
Every sprint moves us closer to better outcomes for people living with neurological conditions
02
Interdisciplinary craft
Clinicians, engineers, designers and researchers building side by side
03
Clinical impact
We measure ourselves against real outcomes, not vanity metrics
04
Continuous learning
A culture of reading groups, journal clubs and shared curiosity
05
Meaningful ownership
A small team where the work you ship directly improves lives
We're Hiring
Resume
NOW HIRING
Open Positions
Customer Support Representative
Required Experience
1. Proven experience in a customer support or similar role, preferably in the healthcare
or medical device industry
2. Excellent communication and interpersonal skills, with the ability to empathise with
patients and caregivers
3. Patience and compassion when assisting older adults or individuals with mobility
challenges
4. Ability to work independently and as part of a team in a fast-paced environment
5. Proficiency in using CRM software and other customer support tools
In-person at IIT Bombay, Mumbai
Responsibilties
1. Provide prompt and courteous assistance to customers via phone, email, and other
communication channels
2. Follow Up regularly with customers with and without outstanding issues
3. Guide Parkinson's patients, who may be older adults, and their caregivers in correctly
using our wearable mobility aid, WALK, and assist users in troubleshooting any
technical issues they may encounter
4. Collaborate closely with the product development and engineering teams to address
customer feedback and resolve issues effectively
5. Maintain accurate records and raise tickets in our CRM system according to
customer interactions and required follow-up actions
6. Stay updated on product features, updates, and best practices to provide informed
support to customers
Package : Fixed + Variable on the higher end of market standards
Inside Sales Associate
Required Experience
● High school diploma or equivalent; a degree in business, marketing, or a related field
is a plus.
● Proficiency in using CRM software and other sales tools.
● Strong interpersonal skills with the ability to build rapport and establish relationships
with diverse individuals and groups.
● Self-motivated, goal-oriented, and able to work independently as well as part of a
team.
● Ability to handle rejection and remain positive and resilient.
● Empathy and sensitivity when dealing with individuals diagnosed with patients and
their families
In-person at IIT Bombay, Mumbai
Responsibilties
● Make outbound calls to potential customers to introduce products/services and
identify sales opportunities.
● Assess customer needs and requirements to recommend appropriate
products/services.
● Follow up on leads, engage with potential customers, and convert leads into sales
through effective communication and persuasive selling techniques.
● Provide guidance and support to potential customers by addressing their inquiries,
concerns, and providing detailed information about our devices and their benefits.
● Collaborate with other departments, such as Clinical, Production and Customer
service, to ensure a seamless customer experience.
● Stay up-to-date with industry trends and competitor activities and communicate to the
management.
● Adhere to company policies, procedures, and ethical standards in all interactions.